As winter weather continues to make its way across Texas, Oncor encourages customers to join its crews by making safety a priority this week. In any outage situation, Oncor’s top priority is to restore power as quickly and as safely as possible and advises customers of simple ways they can assist in the process.

First, customers who experience a loss of power should report an outage by calling 888-313-4747.

Secondly, storms and high winds can cause damage to power lines, causing them to fall from poles and reach the ground. If an individual sees a downed power line, they should immediately call 911 and keep others away from the downed lines as well. 

Additionally, during cold snaps, customers often turn to inefficient forms of heating, such as space heaters, to warm their homes, which can lead to higher bills. Space heaters also pose significant fire hazards and were responsible for one in three home heating fires between 2004 and 2008, according to the National Fire Protection Association. 

If a space heater is necessary, Oncor reminds customers to maintain at least 3 feet of space between the heater and material that may burn – and to turn off heaters when leaving the room. Lastly, Oncor encourages its customers to be good neighbors. Check in on elderly or ailing neighbors to ensure their safety or to assist in making alternate housing plans, if necessary.

“Our crews are working to restore power to our customers as quickly and as safely as possible,” Brenda Jackson, Oncor chief customer officer, said.

“We are grateful for the role our customers play in the restoration process and thank them for joining us in our commitment to keep them, and our crews, safe.” 

Oncor customers may find additional safety and weather information on Oncor’s Twitter feed (, Facebook page ( and online outage maps (, as well as on WBAP meteorologist Brad Barton’s weather forecast (