Jenn Poeppelmeier, who is with Governmental Affairs for Southwest Airlines, visited the Rotary Club of Waxahachie to talk about the power of a team. She has been in her position for about three years and considered herself something of a political junkie before that in a consulting firm.
Ron Ricks, Executive VP of Southwest, engaged Poeppelmeier’s consulting firm to represent Southwest in the Kansas City center. Southwest’s core purpose is to work every day to keep up the fight to comply with regulations, to deliver safe, affordable service and to take care of each other. They intend to out-serve, out-smart and out-hustle their competitors to achieve their goals and follow their core purpose.
After working on Southwest projects, Poeppelmeier was hired by the airline for the Governmental Affairs department. It is active in Washington, D.C. working on industry affairs. Through their efforts, they increased support for their interests by 100 percent, making their work very important to the company.
Part of the reason for the success is the company's ability to hire the candidates desired. Those people are then trained them in a skill — they do not hire a skill and try to modify the person. Poeppelmeier said, “Experience is what you get when you expect something else.”