In the advent of large corporations and giant franchises, it’s refreshing to see smaller, independently operated, so-called “mom and pop” establishments flourish – including Waxahachie’s time-honored Prescription Shop.
The Prescription Shop is approaching 50 years of service to the Gingerbread City, being opened in 1963 by RPh (Registered Pharmacist) Daryl Schliep.
Fifteen years later, the business was purchased from him by Eddie Davis, RPh. In November 2002, Mike Boyd, RPh, purchased the Waxahachie establishment.
The business continued to flourish and expand and in 2004 Boyd bought out Medical Center Pharmacy and in May 2009, he purchased the iconic Trinity Pharmacy located on West Main and College streets downtown – making the Prescription Shop the only surviving independently owned drug store in Waxahachie.
In August 1984, Boyd opened Red Oak Drug, located on Ovilla Road east of Interstate 35E and the two businesses, together, serve a large clientele throughout Ellis County.
Certified Pharmacy Technician (CPhT) Jeremy Adams, an Ellis County native who serves as operations/ manager, has been employed with the company since October 2001 and praises the benefits of small, independent businesses.
“We are committed to customer service and efficiency, which we believe is the best around – and usually our customers don’t have to wait longer than 10 minutes at the most,” he said. “The two stores are well able to hold their own against larger companies. One of the big things that we offer is what we call custom compounding, in which we make products that are no longer commercially available.”
Adams added that the business also has the capability to produce bio-identical hormone replacement therapy – custom hormones for women, ostomy supplies, diabetic supplies, braces and supports, mastectomy products, bathroom safety equipment, lift chairs, a full line of bariatric advantage products for bariatric surgery patients, online refills and a drive-through window.
Included in their services also is veterinary compounding – an ability to make capsules into liquid form and easier to give to pets.
The employees of the Prescription Shop pride themselves in the personal touch they are able to give to their customers.
“We have no automated phone system,” Adams said. “When anyone calls here they actually talk to a person – not a recorder.”
One of the appealing aspects of working at the Prescription Shop is its Employee Stock Option Purchase, which gives employees ownership of the company, a feature Adams said was made possible because of the generosity of Mike and Mary Boyd.
And how do other employees feel about working at the Prescription Shop?
“I love working here – I worked at the Red Oak store since September 2000,” said Teresa Walton, who serves as a clerk/fitter. “I came here to the Prescription Shop less than a year ago and I guess some of the rewarding things about working here is being able to help people. They come in with a problem, like needing a wheelchair or other equipment and they don’t know where to turn. It’s gratifying to be able to solve their problems. Our customers are most important to us and we treat them like family – we know their names, the names of their kids and their mommas.”
Glenda Triplett, who has 30 years experience in the medical field, has been with the Prescription Shop for the past five years and loves being in the family-owned institution.
“We give personal attention to customers and they are always greeted when they walk in,” Triplett said. “I love meeting the needs of people that come in here needing equipment and working with them over (government) compliance issues.”
The services of the Prescription Shop extend beyond the parameters of just customer service – it makes referrals to home health care services and works closely with Waxahachie Care.
It also offers some educational services, utilizing doctors from University of Texas Southwestern Center of Dallas to teach conferences in the Red Oak Drug location concerning various health issues.
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